Terms & conditions of service

Rates

WestLight Energy electric generation rates are managed with the intention of providing cleaner electricity at competitive rates. Any changes to rates will be adopted at duly noticed public meetings of the WestLight Energy Board. Changes to PG&E or WestLight Energy rates will impact cost comparisons between WestLight Energy and PG&E. PG&E charges WestLight Energy customers a monthly Power Charge Indifference Adjustment (PCIA) and Franchise Fee Surcharge. WestLight Energy has already accounted for these additional charges in calculating rates. View WestLight Energy rates and PG&E cost comparisons online or call (866) 966-0110 for more information. These rates and cost comparisons may change over time. Financial assistance programs like CARE (California Alternative Rates for Energy), FERA (Federal Electric Rate Assistance) and Medical Baseline Allowance remain the same with WestLight Energy. If you are enrolled in any of these programs with PG&E, those programs will continue to apply to you as a WestLight Energy customer.

Billing

You will receive a single monthly bill from PG&E that includes WestLight Energy’s electric generation charges. WestLight Energy’s electric generation charge replaces PG&E’s electric generation charge. WestLight Energy’s charge is not a duplicate charge or extra fee. PG&E will continue to charge you for electric delivery services. If you opt out of WestLight Energy, PG&E will resume charging you for electric generation.

Enrollment

WestLight Energy is the default electricity provider in the County of San Mateo. Accounts within WestLight Energy’s service area, with the exception of accounts within the Town of Portola Valley, are automatically enrolled with WestLight Energy’s ECOplus renewable energy service unless the account holder chooses to opt out or chooses to sign up for ECO100 100% renewable energy. Accounts within the Town of Portola Valley are automatically enrolled with WestLight Energy’s ECO100 unless the account holder chooses to opt out or sign up for ECOplus. Account holders may request to opt out at any time. Portola Valley accounts who wish to sign-up for ECOplus and all other accounts who wish to sign up for ECO100 can call (866) 966-0110 or visit westlightenergy.org. Please have your PG&E account information on hand to process your request.

Opt out

You may request to opt out of WestLight Energy at any time by calling (866) 966-0110. Please have your PG&E account information on hand to process your request. Please be advised that if you do opt out and return to PG&E, you will not have the option to return to WestLight Energy for a full year and will be subject to PG&E’s terms and conditions of service. For information on PG&E’s terms and conditions visit pge.com/cca-faq. Accounts will be transferred on the day the electric meter is read and cannot be transferred during the middle of a billing cycle. Opt out requests received at least 5 days prior to a customer’s meter read date will be processed for that meter read date; all other opt out requests will be processed on the subsequent meter read date. Customers who opt out or otherwise stop receiving service from WestLight Energy will be charged for all WestLight Energy electricity used before ending WestLight Energy electric service. To opt out, please call (866) 966-0110 or visit westlightenergy.org/opt-out. Have your electric bill handy so that we can help you.

Failure to pay

WestLight Energy may transfer your account to PG&E upon 14 calendar days’ written notice if you fail to pay your bill. If your service is transferred, you will be required to pay the termination fee described above.

Customer privacy policy:

WestLight Energy’s policy on Customer Confidentiality can be found at westlightenergy.org or by calling (866) 966-0110.