Emergency Service
Emergency water heater replacement
Broken water heater? No problem. We offer same-day service to install a new heat pump water heater. Get your hot water restored 24/7. No cost for qualified residents!
- For fast service, call: 1-650-314-4796
HPWH Upgrade
Get your hot water back fast
We’ll replace your broken water heater with an energy-efficient heat pump water heater (HPWH). It may even be free of charge.
Restoring your hot water within 48 hours is our top priority! We may need to make a few upgrades before installing your heat pump water heater. We’ll install a temporary gas one, so you have hot water while we coordinate the necessary upgrades.
Water Heater Replacement
Here’s how it works
1
Call us
Call us at 1-650-314-4796. Our partner contractor is available 24/7 to confirm your eligibility and schedule your in-home assessment for the same or next day.
2
Get your free in-home consultation
Our partner contractor will visit your home to inspect your water heater and assess your needs. You’ll receive a quote detailing the work and any available rebates to offset the cost of your new heat pump water heater.
3
Install your new heat pump water heater
Once you’ve reviewed and approved the quote, we’ll quickly replace your broken water heater. This includes applying for all needed permits, scheduling inspections and getting final sign off.
4
Enjoy a safer, more energy-efficient water heater
Pay your contractor the final costs after any applicable rebates and enjoy your new water heater! We’ll handle the rebate paperwork, so you can have a hassle-free experience.
Eligibility Requirements
Who can take advantage?
To be eligible for emergency water heater replacement, you must be:
- an active WestLight Energy residential customer
- the legal owner and occupant of the residence
- in a single-family home(up to a fourplex) with existing gas appliances
- replacing your existing gas water heater with a HPWH
*Qualified customers may receive no-cost installations based on income and property requirements.
Frequently Asked Questions
Answers to common emergency questions
Our partner contractor will determine if you are eligible for emergency replacement during your intake call. Eligible scenarios may include:
- No hot water or hot water stops during use
- Leaking water heater
- Gas leak
- Foul-smelling water
If your water heater is not eligible for emergency replacement, you can still replace it through our Full-service installation or do-it-yourself with our rebates and resources.
Once we’ve completed your free in-home consultation, we’ll provide you with a project proposal outlining the necessary upgrades and your costs after applicable rebates.
We’ve negotiated fixed pricing with our partner contractor, so you won’t have to worry about hidden fees or surprises. Additionally, we’ll help you apply for all eligible PCE and third-party rebates to further reduce your upfront costs.
Eligible property owners may receive no-cost installations. Check qualifications for no-cost installations.
- More energy efficient. Heat pump water heaters are the most energy efficient water heaters on the market. They use less energy by moving heat from the surrounding air and transferring it to water in the enclosed tank.
- Cleaner, safer, healthier.Without the need for toxic combustible gas, heat pumps are safer and healthier for your home and environment, and eliminate almost 50% of the emissions produced by your home.
- Save money. Paired with a time-of-use electricity rate, heat pumps can help save money on your energy bills in the long run.
Restoring your hot water within 48 hours is our top priority! We may need to make a few upgrades before installing your heat pump water heater. This may include updating your electrical service, ensuring there’s enough space and ventilation for the heat pump, or adjusting plumbing to accommodate the new system. If your home isn’t ready for a heat pump water heater yet, we’ll install a temporary gas one so you have hot water while we coordinate the necessary upgrades.
We offer a limited selection of standard products. We install heat pump water heaters from AO Smith, Bradford White, and Rheem (subject to change at any time). If you prefer to install a heat pump water heater that is not covered by the program, you may still benefit from WestLight Energy rebates and incentives.
Our partner contractor is Fuse Service. Fuse Service has years of experience installing heat pump water heaters and offers fixed pricing through WestLight Energy.
Franklin Energy supports the administration of this service, however for quicker service customers with emergency water heater replacement needs are connected directly to Fuse Service.
Support
We’re here to help
As hard as we try to keep energy simple, we understand how complex things can sometimes get. If you need help, have questions, or even have ideas and feedback for us, we’re here to listen and help.
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Partner with us
Throughout the year, we post Requests for Offers (RFOs), Requests for Proposals (RFPs), and other program-related notifications. Subscribe to receive notifications, and stay up to date whenever we share new opportunities.
