Dear Customer,

We are writing to inform you of a recent billing error and to assure you that it is being resolved promptly.

On September 21, 2025, a duplicate WestLight Energy electricity generation charge was mistakenly added to some customer bills. The issue was identified on September 25, and we immediately began working with PG&E to correct it.

Any duplicate charges are being canceled. If your account was affected, the extra charge will be removed automatically. No action is required on your part. If you have already paid your bill in full, any overpayment will be credited to you on your next PG&E statement.

We regret this error and apologize for any inconvenience or confusion it may have caused. WestLight Energy is committed to providing clean, affordable electricity and excellent customer service, and we are working closely with our partners to prevent similar issues in the future.

If you have additional questions, please call our customer care team at 1-866-966-0110 or email us at [email protected]

Thank you for being a valued WestLight Energy customer.

Sincerely,

WestLight Energy